Refunds

Getting your money back.

Last updated 3 November 2026

This page covers My Sign Plus. The shop has its own policy, below.

My Sign Plus on the web

Free trial. New subscribers get 7 days free, once. Cancel before it ends and you pay nothing. We email you 3 days before.
First charge. Ask within 7 days of your first charge and we refund it in full, no questions.
After that. We don't refund part of a period, except where the law where you live requires it. If you cancel, you keep Plus until the end of the period you paid for.
Something went wrong? If you were charged twice or by mistake, write to us and we will put it right.

How to ask

Email support@mysignapp.com from the address on your account. Refunds go back to the card you paid with. Your bank usually takes 5 to 10 days to show them.

How to cancel

On the web, go to Settings → Your plan → Manage. You don't need to contact anyone. If you subscribed through an app store, cancel in that store's subscription settings.

Deleting your account also cancels a web subscription, straight away, so you lose any time left in the period you paid for. If you are charged after deleting, write to us and we will refund it.

Bought through an app store

Apple or Google handled your payment, so ask them for the refund. We can't issue it ourselves.

The shop

Orders from shop.mysignapp.com follow the shop's refund policy.

What it costs

Plus is $9.99 a month or $59.99 a year, plus any tax shown at checkout, and it renews automatically until you cancel. There are no other fees.