Support

Talk to a person.

Last updated 3 November 2026

Email support@mysignapp.com. A person reads it. Send it from the address on your account, and tell us what you were doing when it went wrong.

If you need help right now

My Sign is not a crisis service, and this inbox isn't watched around the clock. If you might hurt yourself or someone else, call your local emergency number. In the US, you can call or text 988 at any hour.

Signing in

There's no password. Enter your email or phone and we send a six-digit code. If it doesn't arrive, check your spam folder, wait a minute and ask for a new one. If you've changed address and can't get in, email us from the old one if you still can.

Your data

Download it. Settings → Download your data → Export.
Delete everything. Settings → Delete everything. It can't be undone.
What we keep and why. Our privacy page says exactly.

Plans and refunds

To cancel on the web, go to Settings → Your plan → Manage. If you subscribed through an app store, cancel in that store's subscription settings. Our refund page covers the rest.

If a reply was wrong

Every reply from My Sign has a "Report this reply" link. Use it for anything that seemed wrong or unkind. How the planet positions are checked is on our accuracy page.